Consumer beware - no support/refund

ArtLeeApps

Hi all,

I recently bought an app from Google
https://play.google.com/store/apps/details?id=com.arkalisinteractive.PlaySGUnleashed101&hl=en
(As ive watched the entire series of stargate.)

Cost me $5.49.

Playing the game it crashes everytime at the same place so i cant progress.
so i emailed for support/advice or even a refund (not big, but just the principle of the thing.)

well the support email Bounced back! no know address. (support@arkalisinteractive.com)
so i searched for the company. found the website (http://www.arkalisinteractive.com/) But that is no longer active.

I found a facebook page (https://www.facebook.com/pages/Arkalis-Interactive/317988974933682?ref=stream&hc_location=stream)

That is still active. with comment like. (they closed, bankrupt... etc. and other saying they tried for refunds cos the game crashed.)

1) If they are bankrupt who is getting our money.
2) why are they allowed to take the money, offer contact info that isnt active.
3) would/should Google take games like this off ?

hmmf....
(

chipster123

that stinks. what's the point of point of all the scrutiny up front of app developers if the store doesn't enforce some sort of check throughout the life cycle?

talis

As an SG fan i finished the game on my iphone no crashes
But agree to the point on useless games and programs on play store.

ArtLeeApps

@talis ill have to download it on my spouses iphone then lol (but id have to pay again)

i found with the android version on the galaxy tab. if i restart the device and turn off all things running, i can get further in that level but it still crashed. im hoping i can fluke it to the next save point

ar2rsawseen

@ArtLeeApps then it sounds like memory leak

SinisterSoft

@ArtLeeApps They should not be trading if they are bankrupt. If they are in the UK then contact the CIB (companies investigations branch) - I think it's a Manchester number. They will have to take action against them, you might not get yout £5 back though.

Edit: "Arkalis Interactive is an independent mobile games development studio located in the country of Andorra." - Nothing you can do.

ArtLeeApps

@ar2rsawseen yep id say so.. cos it gets so far and dies.... just need to free up more memory and do a dash to the next save point

@SinisterSoft im not too worried about the money just the principal of it, thanks for looking into it. i also looked at contacting google play and reporting the app on this page... https://support.google.com/googleplay/contact/apps_refunds_payments_issues/