Player not working in Windows 10 in some scenarios (with solution)

EricCarr · May 2016

After upgrading to win10, reinstalling stuff like (Microsoft) Visual Studio, the Gideros player stopped working. All the other exes worked fine. This happened in windows 10 home and pro.

I found that it was because of the QT 5.5 DLL files.

5.5 only had partial win10 support but 5.6 has full support.

I downloaded the latest QT 5.6 and copied over the new versions of the Qt*.dll files and now the Player works.

So, here's hoping the next release uses the upgraded QT 5.6.

Thanks,
Eric

SinisterSoft · May 2016

Did it just not open or did it crash - are you using two screens?

Can you zip up the new dll files and put them somewhere so I can try it out?

EricCarr · May 2016

It would crash but show no visible indication.The window would never display but the giderosplayer.exe process would show in the task manager for a few seconds and then disappear. Yes, I am using two screens. I think it started after installing Visual Studio 2015 and related stuff.

If nobody else has this issue then it might have just been a weird issue for me.

In any case, the comment about 5.6 still stands.

Attaching the 5.6 dlls I copied over in a zip.

talis · May 2016

For 2 screen problem my solution is like this;
1-Disconnect 2nd screen.
2-Run gideros player.(sometimes it is again not showing but showing in taskbar, solution is hover to the gideros player in taskbar wait 2 seconds for it to show gideros player and then rightclick on it and choose maximize. Later you can arrange the player's width and height)
3-Connect 2nd screen

This is still working for me even not a comfortable solution. And of course don't close gideros player

Just want to share it.

SinisterSoft · May 2016

@EricCarr Thanks for the zip. I will test here on two screens - see if that fixes the problem for me too.

SinisterSoft · May 2016

@EricCarr Seems to be missing a dll - 'qt windows plugin' ?

Have also got something that matches that?

john26 · May 2016

Thanks for the advice, @EricCarr. I haven't experienced any problems on windows 10 myself so this may indeed be the "two screen problem" which we've known about for a while and while is not specific to Windows 10. Since this is likely to be a Qt problem, upgrading to 5.6 might cure it, so we will do that by next release. Thanks again for the input!

NatWobble · May 2016

Sorry for the double post. I posted this in the "Gideros 2016.4 Published thread". I'm not sure if this is a different issue, but here is another quick fix I found for an issue with the player not starting:

Sometimes in the GiderosPlayer config file (C:\Users\xxxxx\AppData\Roaming\GiderosMobile) the position has a large x value: e.g pos=@Point(2400 143).

Changing it to pos=@Point(400 143) fixes the issue for me.

SinisterSoft · May 2016

Have you got two screens?

NatWobble · May 2016

@SinisterSoft Yes, that's with 2 screens.

SinisterSoft · May 2016

Same bug as the rest of us, looks like it's to do with QT.

john26 · June 2016

This does appear to be the 2-screen but and we can now confirm that Qt 5.6 fixes it. So we will be moving on to Qt 5.6. Thanks for the advice! (but this is not to do with Windows 10)

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